Contact Us

Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. You can call us on 020 8354 5500 or email us at note that calls to this number may be recorded for training, quality and compliance purposes.

To contact us online please use the form below. Please note that all the information you provide will be treated in the strictest confidence in line with the General Data Protection Regulation (GDPR). If you would like to see our full Privacy policy please click here.

We are open from 9am-5pm Monday to Friday except bank holidays.

The nearest tube station is Westbourne Park (Hammersmith and City line) or bus routes 23, 18, 28 or 228 take you very close. Bus 23 drops you outside the office door (stop G -Bosworth Road) or for buses 18, 28 and 228 get off on the Harrow Road (stop T - Second Avenue) and walk over the bridge onto Kensal Road.

Click here to see a map of how you can find us.

Media or press enquiries

For press and media enquiries, please contact the Communications Team during office hours on 020 8354 5500, or email  For urgent media calls out of office hours call 07967 326 427 / 07503 655 066. 

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