Contact Us

Our head office is at Emily House, 202-208 Kensal Road, London W10 5BN. In line with Government guidance to limit the spread of Covid-19, our head office is currently closed to visitors.

You can contact us using any of the following ways:

  • My Octavia

The My Octavia app is one of the quickest and easiest ways for you to contact us. You can pay your rent at any time, view your rent balance, rent statement, book or track the status of your repair, make an enquiry and more.  Just log into your My Octavia App.

  • By email


  • By telephone

Please note our customer contact team are currently responding to calls between the hours of 10am to 4pm, Monday to Friday. 

0208 354 5500

  • Reporting a Repair

To report a repair you can call us between the hours of 9am to 5pm, Monday to Friday. 

0208 354 5500

 Outside of these hours and on public holidays, there is a service for emergency repairs only.  Call us on 0208 354 5500 and follow the instructions in the message, your call will be transferred to our emergency out of hours service. 

  • Online

To contact us online. Please complete the form below.  Please note all the information provide will be treated in the strictest confidence in line with the UK General Data Protection Regulations (UK GDPR), if you would like to see our full privacy policy please click here.

Media or press enquiries

For press and media enquiries, please contact the Communications Team during office hours on 020 8354 5500, or email For urgent media calls out of office hours call  07503 655066.

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