Our approach

Queen's Jubilee resident event at Redcross Cottages

Managing homes

Octavia's personal approach has made us London's top scoring member of the Quality Housing Service (QHS), the sector's most recognised independent assurance scheme and our latest customer satisfaction rating stands at 82%.

Octavia's Waites House, Camden

Development

We pride ourselves on delivering high quality affordable housing and mixed tenure developments that combine good design with sustainability, helping to maintain London's rich diversity and vibrant social and cultural identity. Read more here.

Staff and members at Highlever Road

Diversity and equality

Octavia strongly believes in the value of mixed communities and we make sure equality and diversity is appreciated and reflected in all that we do. Find out more about our approach today.

Octavia Reception desk

Customer care

Good customer care is a central element of Octavia's ethos. We aim to provide excellent customer care by handling every situation according to our values of being Reliable, Responsive and Respectful. Find out how.

Solar panels at Emily House, Octavia head office, W10

Sustainability

Octavia have been responsible for the first certified Passivhaus retrofit in the UK to the largest development built using Passivhaus principles in the Captial. Read more about our approach to sustainability here.

Sir Alan Johnson

Partnerships

Over 150 years we have accumulated strong and valuable partnerships with developers, community organisations, charities and experts to provide a network of support for residents.