Update on the Abri partnership

Since Octavia joined the Abri Group last year, we’ve been working closely together to improve services. Whilst good progress has been made, there’s more to be done. 

We’ll all be working on one set of systems from Monday 8 September 

The next phase of our partnership will be to integrate Octavia systems and data into the wider Abri Group. From Monday 8 September, all colleagues will be working from one set of systems, including our core landlord system. 

Abri and Octavia’s branding will be used together

Octavia will remain a subsidiary of the Abri group, however, as we move to working on one set of systems, there will be some changes to the way we communicate. In addition to working on one set of systems, it’s really important to us that we preserve the history and legacy of Octavia Hill, as the founder of social housing. This period of change may be a little messy, but we’re trying to make it as simple as possible. To do this, some of our communications will have Abri and Octavia logos on. 

What’s changing for our Abri customers?

Abri customers will not see any changes to the service they receive, their rent, or how they contact us, but may see Octavia’s logo on some communications including letters and Abri colleague emails. Abri customers have been informed about the changes in the monthly customer newsletter The Hub. An FAQ and more information is also available on the My Abri portal.

What’s changing for Octavia residents? 

Residents will start to see ‘Abri’ a bit more. For example:

• Letters may have Abri and Octavia logos
• All colleagues will have an @abri.co.uk email address 
• All colleagues email signatures will include the Abri and Octavia logos
• Regular communications, like the customer newsletter, will include Abri and Octavia logos

Octavia residents will need to use our central number to contact us 0300 123 1567. When a customer calls us, they’ll be asked to press 1 if they’re an Abri customer or press 2 if they’re an Octavia customer.

Octavia residents wont see any changes to their landlord, tenancy agreement, rent or services. In fact, residents will see more improvements to services including more people delivering services, more people responding to queries and more investment in areas residents have told us are a priority.

Octavia residents will have received a letter outlining the changes. An FAQ and more information is also available on the Octavia website.

How should I contact you about one of your customers?

If you need to speak to us about an Abri customer or Octavia resident, or about one of our estates,  we have a dedicated email address for Councillors and MPs. 

• If you’re enquiring about an Abri customer please email direct@abri.co.uk
• If you’re enquiring about an Octavia resident please use direct@octavia.org.uk

We will acknowledge your email within two working days and provide a full response within ten working days.